We’ll help you get started! Just have your order number and shipping zip code in hand. You’ll find your order number in your AvA Order Confirmation Email or Packing Slip.

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• Returns must be made within 15 days of receiving your order. Please note that a flat fee of $8.00 fee will be deducted from your order refund for return shipping.
• Merchandise being returned must be in its original condition with all tags attached. Merchandise must not be used, worn, altered, or washed.
• We do not price adjust at this time.
• Refunds will be issued in the original form of payment. Shipping charges are non-refundable.
• Upon receipt of returned merchandise, Ala von Auersperg reserves the right to deny a refund if the merchandise does not meet return policy requirements.
• ITEMS PURCHASED AS “FINAL SALE” ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT. RETURNS ON FINAL SALE MERCHANDISE MUST BE MADE WITHIN 30 DAYS OF RECEIVING YOUR ORDER TO QUALIFY FOR AN EXCHANGE OR STORE CREDIT. PROMOTIONS INCLUDING COUPONS AND PROMO CODES, CANNOT BE APPLIED TO SALE PURCHASES.

At this time, all international purchases placed through International Checkout are final sale and non-refundable. No returns or exchanges will be accepted.

Trunk Show purchases must be made within 15 days of receiving your order. Please note that a flat fee of $8.00 fee will be deducted from your order refund for return shipping.

Please allow 2 weeks from the day you ship your package for your account to be credited. Allow 1-2 billing cycles for the credit to appear on your statement.

In the case of items damaged during shipping, please immediately email us at customercare@alavonauersperg.com. Please include “Damaged Product” in the subject of the email. We will work with you to replace your item as quickly as possible.